Who does what at Handcrafted?
We have a diversity of staff and roles within Handcrafted, which enables us to have flexible, tailored approaches to the unique characteristics of different areas of operation as well as suiting individuals to their strengths.
Organisational Chart
Who does what?
CEO
The CEO oversees the entire organisation of Handcrafted, ensuring that all operations align with the mission and strategic goals. This role involves developing new opportunities, expanding our reach, and providing overall leadership and direction.
Operations Director
The Operations Director oversees all operations of the organisation, ensuring the effective delivery of housing support and training programs across all hubs. This role involves strategic management and coordination of various teams and services.
Deputy Director of Operations
The Deputy Director of Operations manages the operations of a specific hub, often with a focus on complex cases, such as those involving unaccompanied asylum-seeking children or young care leavers. They provide strategic oversight and support to ensure everything runs smoothly.
Hub Managers
Hub Managers are responsible for overseeing the operations of a specific hub, including the management of housing support and training programs. They ensure that the hub's activities align with our mission providing leadership to the staff within the hub and coordinating day-to-day activities.
Director of Training
The Director of Training is responsible for overseeing the design, implementation, and growth of our training programs. This role involves overseeing training at the hubs, where activities include woodwork, cookery, crafts, and customer service training. The Director of Training aligns training programs with our mission to empower people with practical skills, while also developing new opportunities for program expansion, partnerships, and training capacity.
Training Supervisor
Training Supervisors run training sessions in specific skill areas (e.g., woodwork or catering), oversee the workshops or training facilities, and deliver training courses. In some cases, the Training Supervisor may also provide some support work for residents.
Support Worker
Support Workers provide direct support to residents, helping them with various needs such as housing, mental health, and other personal challenges. In addition, some Support Workers may also deliver training courses in specific areas (e.g., cookery or catering).
Community Development Manager
The Community Development Manager manages the operations of a hub with a specific focus on engaging the local community. This includes overseeing housing support, and training programs, and fostering partnerships with local organisations and groups.
Café Manager
The Café Manager is responsible for managing our community café in Gateshead, which includes training, supporting, and developing the trainee volunteer team. This role also involves delivering catering training courses and ensuring the smooth operation of the café.
Engage Support Worker
Engage Support Workers focus on providing support to specific groups, such as unaccompanied asylum-seeking children or young care leavers. They help residents with their personal challenges and, in some cases, deliver specialised training courses.
Training Development Manager
The Training Development Manager oversees and develops the training provision across all hubs. This role involves managing training contracts, ensuring the quality of training programs, and leading specific training initiatives.
Training Development Officer
The Training Development Officer assists the Training Development Manager in developing and delivering training programs. This role includes running training sessions, overseeing workshops, and supporting the continuous improvement of training offerings.
Women’s Work Coordinator
The Women’s Work Coordinator manages and develops programs specifically aimed at supporting women. This role includes organising specialist training courses, running support groups, and ensuring that the needs of women within the organisation are met.
Training Assistant
The Training Assistant supports the Women’s Work Coordinator and other training staff by helping to run training sessions and courses. This role involves assisting with the development of training programs and supporting the delivery of hands-on training.
Business Development Officer
The Business Development Officer supports the CEO in developing the organisation as a business. This role involves running training sessions and group activities, contributing to the growth and sustainability of the organisation, and, in some cases, providing support work or leading community initiatives, such as café shifts.
Support Systems Officer
The Support Systems Officer is responsible for managing and improving Handcrafted's electronic systems related to client records, human resources, housing, and finance. This role involves ensuring data accuracy, improving user interfaces, and compiling reports to support Handcrafted's operations and growth. Additionally, they maintain social-impact measurement tools, create solutions to integrate various aspects of our work and ensure the security of confidential information.